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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Re: Errors in printed colours
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02-06-2022 05:23 AM
When printing documents from my scanner the colours are much different. Can this be corrected please?
Solved! Go to Solution.
Accepted Solutions
02-06-2022 07:41 AM - edited 02-06-2022 07:43 AM
Please excuse me!
The problem is only with the copies and scans, so this indicates that there is a problem with the scanner.
Like my previous message, I therefore recommend that you Contact HP in your country/region to find a solution with them directly.
Cheers,
02-06-2022 05:55 AM - edited 02-06-2022 06:12 AM
Hello,
Do you experience the same problem when printing color documents in Windows?
The scanner glass may be dirty and/or the automatic document feeder rollers may be dirty.
To do this, I recommend cleaning the scanner glass and the automatic document feeder (ADF) as well as the white part of the scanner/copier door.
You can also check the copy settings, to do this go to Make copies with an HP printer.
Don't hesitate to contact us in case of need.
Best regards,
02-06-2022 06:25 AM
I have cleaned the glass and then printed a "Print Quality Diagnostic Page" which appears to be good. Placing the printed page on the glass and copying it, the black bands seem to have a tinge of red, All the colours look similar to the original but noticeably darker.
02-06-2022 06:40 AM
Thanks for your return,
Are you registered for HP Instant Ink?
I am asking you this question, because if after restoring the factory settings of the printer, the issue continues, it will be necessary to reset the printer.
Proceed as follows to restore the printer's factory settings:
- Open the control panel dashboard (drag the top dashboard tab down from any screen, or tap the dashboard area on the home screen).
- On the control panel, touch Setup icon ().
- Touch Printer Maintenance, then Restore.
- Touch Restore Factory Defaults and touch Continue.
The product restarts automatically. - Please reconfigure your printer.
- Try to print and make a copy.
Don't hesitate to contact us in case of need.
Best regards,
02-06-2022 07:00 AM - edited 02-06-2022 07:01 AM
Thanks for your return,
You will need to follow the instructions below to reset printer:
- On the front panel of the printer, click four times on the location of the back arrow (the arrow being inactive).
- A hidden menu will appear, click Support menu.
- Scroll down to Reset Menu, and validate with OK.
- Scroll down to Semi-Full reset, and validate with OK.
- The printer will shut down, please restart it.
- Please reconfigure the printer.
Don't hesitate to contact us in case of need.
Best regards,
02-06-2022 07:30 AM - edited 02-06-2022 07:36 AM
In this case, it is a problem with the scanner, so the quality will remain like that.
Unfortunately, we have performed all possible solutions.
I don't know, if you already knew but you can Contact HP in your country/region to find a solution with them directly.
Don't hesitate to contact us in case of need.
Best regards,
02-06-2022 07:41 AM - edited 02-06-2022 07:43 AM
Please excuse me!
The problem is only with the copies and scans, so this indicates that there is a problem with the scanner.
Like my previous message, I therefore recommend that you Contact HP in your country/region to find a solution with them directly.
Cheers,
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