Estimated Supply Level display

[DJS93]

I installed 4 new HP toner cartridges (the first time I replaced them since owning the printer).  Everything is fine except that several days later the display screen showed all 4 to be around half empty.  We definitely did not print that many pages.

I reviewed the installation instructions and found I was supposed to tip the cartridges back and forth 5-6 times before installing them. I’ve now done that but it hasn’t made any difference in the display.

I guess the possibilities are

1. all 4 are defective. This seems unlikely.
2. I damaged them by installing without sloshing.
3. The display is wildly inaccurate.

Anyone have any thoughts or experience with this kind of problem?

[Valsimot]

Print supplies status page from the printer's report menu. There you will see an exact number of pages printer with each supply.

[DJS93]

Thanks for your reply Valsimot. I don’t find a “print supplies status” report on the menu. The printer status report shows total pages printed. It’s 3064, but I believe that’s over the whole life of the printer

[Valsimot]

It's there under the reports submenu.

[DJS93]

Sorry, I don’t see a supply status choice.  Here’s a screenshot….

[Valsimot]

Use printer front panel ( touchscreen) not app.

[DJS93 · Accepted solution]

sorry to drag this out so long…..Yes!  I finally found the supplies report.  It does show hundreds of pages printed since I installed the new toner.  I guess I’ll have to accept that as reality.  And I won’t be worrying that something is wrong with my printer

thank you so much for your help.