Excess boxes of ink cartridges sent by HP.

[Weirdfish]

My plan is sending me too much ink. I now have two extra boxes of cartridges sitting unused. I have downgraded my plan (as of this message) but do not want to be charged for additional pages while I use up the two boxes of cartridges.  Please help me adjust my account so I can actually use the ink I already have instead of being sent more!

[Dragon-Fur]

@Weirdfish 

Welcome to the HP Community --

Instant Ink plans do not measure the amount of ink you use, only the number of pages you print.

Instant Ink is a print-by-page subscription.

You are paying per page and never for how much ink you use.

Downgrading the plan will further limit the number of pages you are allotted during each month.

True -- The service should not have sent too much ink.

The way it is supposed to work --

Ink is (only) sent when the printer notifies the service that ink supplies are depleted and a shipment is needed.

 HP Instant Ink Support - Website 

 Where is my ink or toner?

What to do?

You will need the help of an agent to sort what you want to do next.

(Experts are not HP -- we do not have access to private information.)

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

Review >>>  How Instant Ink works

 -- No Joy? 

Review >>  HP Instant Ink Support Website 

Instant Ink Website –  HP Instant Ink - Website > Support, Enroll, FAQ  --

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Message Content References

Examples of the Terms of Service Contract for various regions

NOTE: Terms of Service Document includes phone contact information

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

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