• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP OfficeJet Pro 8500
Microsoft Windows 10 (64-bit)

I have a HP OfficeJet Pro 8500. I do not have any equipment issues, but I do have a Expired 940XL (Black) ink cartridges that are full. I did not pay attention to the expiration date when I purchased the cartridges and now they're expired and the equipment won't let me use them.  Is there a way to bypass the ink expiration date, so that I can use these cartridges? Thanks in advance for your help.

3 REPLIES 3
HP Recommended

@Michele27, Welcome to the HP Support Community!

 

What is the error you get?

The printer does not stop you from using an expired ink cartridge. It depends on the ink cartridge. If it is in wokring condition, then you will be able to use it. Else you may have to replace it.

For now, perform the steps mentioned in this document to resolve ink cartridges related errors - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

HP Recommended

Thank you for your response. The error I received was that the ink cartridge is expired. The cartridge is a 940XL dated 2016. I'll try your recommendations and let you know the results. Thank you.  Michele

HP Recommended

@Michele27

 

The end of warranty date will be mentioned on the ink cartridge. Kindly check the same. For more info, click here. If you are not able to use the ink cartridge due to this error, you will have to buy a new one.

 

Keep me posted for any other assistance. 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.