FIRMWARE BLOCK MY NEW CORTAGE

[ZEESHANSARWAR]

I install new cortege in my hp Officejet 7720  printer but it showing cortege block my firmware

[Raj_05]

Hi @ZEESHANSARWAR,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're encountering a common issue with HP printers where new cartridges are blocked due to firmware restrictions. Here's how you can try to resolve this problem.

Steps to Resolve Cartridge Block Issue:

Check Cartridge Compatibility:

• Ensure that the cartridges you installed are compatible with your HP OfficeJet 7720 printer. Using non-HP or remanufactured cartridges can often trigger firmware blocks.

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 5-10 minutes.
• Plug it back in and turn it on. This can sometimes reset the firmware and recognize the new cartridges.

Update Firmware:

• If the printer is connected to the internet, check for any available firmware updates:
  • Go to the HP Software and Driver Downloads page for your printer model.
  • Download and install any available updates.
• Note: Be cautious with updates, as newer firmware can sometimes enhance the blocking of non-HP cartridges.

Use HP Support Assistant:

• Download the HP Support Assistant tool, which can help check your printer status and assist with troubleshooting.
• This tool may also help you revert to an older firmware version if needed.

Reinstall Cartridges:

• Remove the cartridges and carefully reinstall them, ensuring they click into place securely.
• Check for any protective tape that may still be on the cartridges.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support