Faded Print

[SJ771]

I have changed the cartridges & done all the tests but the print is still faded . Both black & colour. Can anyone help please 

[sandytechy20]

@SJ771

Welcome to the support community.

I understand that you are getting print quality issues, I am glad to assist you.

Did you make a copy and check if that prints fine?

Meanwhile:-

Open HP Smart app, and then print the Print Quality Diagnostic page.

1. Open HP Smart and select your printer.

2. Click Printer Reports, or click Tools and then click Printer Reports.

   The list of reports displays.

3. Select Print Quality Report.

If that does not print fine, follow these steps to fix the issue.

Manually clean the area around the ink nozzles

1. Gather the following materials:

   • Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)

   • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges)

        CAUTION: 

     Do not use platen cleaners or alcohol to clean the ink cartridge contacts. These can damage the ink cartridge or the printer.

2. Press the Power button  to turn on the printer, if it is not already on.

3. Open the ink cartridge access door.

4. Wait until the printer is idle and silent before you continue.

5. Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.

   

6. Lightly press down on one of the ink cartridges to release it, and then pull the ink cartridge toward you out of its slot.

7. Hold the ink cartridge by its sides.

   

8. Inspect the ink cartridge contacts for ink and debris buildup.

9. 

10. Lightly moisten a foam-rubber swab or lint-free cloth with distilled water, and then squeeze any excess water from it.

11. Clean the face and edges around the ink nozzle with the swab.

       CAUTION: 

    Do not clean the ink nozzle plate.

    

    1. Nozzle plate - Do not clean

    2. Area surrounding ink nozzle - Do clean

    3. Ink cartridge contacts - Do not clean

12. Either let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

13. Slide each ink cartridge at a slight upward angle into the empty slot, and then gently push up on each ink cartridge until it snaps into place.

    

14. Repeat these steps to clean around the nozzles on the other ink cartridge.

15. Close the ink cartridge access door.

16. Reconnect the power cord to the rear of the printer.

17. Press the Power button to turn on the printer, if it does not turn on automatically.

Refer to the HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.