Fading Black Ink on Laserjet m255dw New carts

[djchitown1]

I have a new laserjet printer... well it was a store returned item that is out of warranty by a month.  I tried printing and the ink fades from the middle to the right side of the page.  I tried new cartridges and same problem.  All other colors are fine.  I tried Clean Cartridges in the settings but still the ink is the same.  Here is a photo of one page.

[MysteriousMe]

@djchitown1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

From the Supply Status Report, it appears that you're using a non-HP ink cartridge, which is the reason for the print quality issues you're experiencing. For the best performance, sharp print quality, and long-term reliability of your printer, I highly recommend switching to a genuine HP ink cartridge. This not only resolves the issue but also ensures your printer stays in top shape for longer! 😊✨

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Asfiya03

HP Support

[djchitown1]

Thank you for your response. I changed out the ink cart and received a new one that is an original HP but I'm still getting some faded print and missing ink. Here is the latest image. 

 

[djchitown1]

This photo came out better. 

 

[djchitown1]

But my resume came out looking terrible 

 

[Kuroi_Kenshi]

Hi @djchitown1,

Glad to hear that! If there's anything else you need assistance with, feel free to reach out. I'll be happy to help!

Best regards,

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[djchitown1]

You didn't offer a solution

[Kuroi_Kenshi]

Hi @djchitown1,

I apologize for the misconception.

Try these steps:

Check for Toner Cartridge Issues:

• Make sure the black toner cartridge is properly installed.
• Inspect the toner cartridge for any signs of damage or defects.
• Try shaking the toner cartridge gently to distribute the toner evenly.

Perform Printer Maintenance Tasks:

• Run the "Clean Page Smudges" routine from your printer settings.
• You can find this feature by navigating to the printer's control panel under "Settings" and selecting "Printer Maintenance."

Examine the Imaging Drum:

• For some models, the imaging drum is separate from the toner cartridge. Inspect the drum for any signs of wear or damage.

Update Printer Firmware:

Kindly refer to this link to update your printer firmware.

Check Printer Settings:

• Verify that the print settings on your computer are set correctly for the type of paper you’re using.
• Make sure the print quality is set to a high level.

Inspect and Clean Printer Components:

• Check for any debris or foreign objects inside the printer that might obstruct the printing process.
• Clean the paper feed rollers to ensure proper paper handling and ink distribution.

Perform Diagnostic Report:

• Print a diagnostic report from the printer settings to identify any specific errors related to print quality.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[djchitown1]

Ok I shook the cart and checked the rollers.  I made sure that the print  quality was high quality.   When I ran the Clean Page option nothing prints on the page.  I made sure that the firmware was up to date.  Any other ideas other than just broad suggestions? 

Thanks

[zoey7886]

@djchitown1, Welcome to the HP Support Community! 

We're here to help you tackle that Fading Black Ink on Laserjet m255dw! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards,