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‎02-08-2024 09:39 AM

HP Recommended

I ordered my usual  HP301 twin pack cartridges from Amazon last August to keep in store for when my current printer cartridges run out.  This has just happened but when I replace the cartridges my printer has an error message saying ‘incorrect printer cartridges installed’.  I know there is no problem with my printer because when I put the old cartridges back in I just get the ‘printer ink low’ message but it still prints! Therefore I can only assume the cartridges are faulty.

Amazon will not refund as I am outside the 30 days and they say I have to visit this website but there is nowhere on Contact us that I can click on to discuss this.

I would like a replacement but don’t know what to do next.

Please can someone advise me

 

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