Faulty 61XL Tri-color cartridge

[GaryO141]

Brand new cartridge with a date of 2021/12/06. Error message that the cartridge must be replaced. How do I go about getting a replacement, I don't want to toss a new $44 cartridge into the trash and pay for another one. HP web site has alot of troubleshooting ideas but no way to make a direct email contact. Just want a replacement cartridge. Who or how can this be done?

[Jay_G24]

Hi @GaryO141,

If you have already performed the steps from the document Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 

Hope this helps!

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[GaryO141]

It's not a printer problem because we tried the faulty tri-color in the wife's printer and mine. Same results, same message. We both use the 61 style cartridge. It's just a bad 61XL tri-color cartridge. Just want the cartridge replaced, that's all.

[Jay_G24]

Please reach the HP Phone support for replacement options-

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day! 

[GaryO141 · Accepted solution]

I solved the problem by taking the printer and dropping it in the garbage can. No more hoops to jump through to get a solution. Bought an Epson.