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‎04-12-2025 12:42 PM

HP Recommended

I installed a brand new HP printer cartridge #64 black and am getting an error that it is not communicating with the printer.  There is no tape on the cartridge and I've cleaned the cartridge and printer per the online instructions.  Another cartridge works fine so I have to assume this cartridge is faulty.

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3 REPLIES 3

‎04-13-2025 01:15 PM

HP Recommended

Hi @Barbara19611,

 

\Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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‎04-15-2025 05:37 AM

HP Recommended

Thanks so much for your interest in helping.  It was a faulty cartridge and I returned it to the place of purchase.  I’ve never experienced this before!

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‎04-17-2025 12:44 PM

HP Recommended

Hi @Barbara19611,

 

Thanks a ton for the update! 😊


I'm glad to hear you were able to return the faulty cartridge, that’s definitely not something we expect to happen, but I’m happy it’s sorted out now.

 

If you ever need help again or just have a quick question, we’re always here for you!

 

Take care and have a great day ahead! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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