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‎06-21-2021 09:45 AM - last edited on ‎07-13-2021 05:00 PM by Retired

HP Recommended
Product: HP Color LaserJet Pro MFP M477fnw
Operating System: Microsoft Windows 7 (64-bit)

I have a faulty cyan toner cartridge. I report this a few months ago and they had me run a cleaning cycle about a half dozen times. The problem went away. The the problem is back and HP support is telling me that it is NOT the cartridge but the ITB belt.

 

I have had this problem before. I know it is the cartridge. How do I get HP to listen?

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1 person had the same question
3 REPLIES 3

‎06-21-2021 10:06 AM

HP Recommended

Can you post a sample?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎06-21-2021 10:07 AM

HP Recommended

I just talked to my FIFTH HP rep who tells me that unless I have a"Proof of Purchase", they will not do anything.

 

Can someone from HP PLEASE address this issue!

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‎06-21-2021 10:10 AM - edited ‎06-21-2021 10:17 AM

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Sample Page 

 

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