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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎12-12-2021 11:17 AM

HP Recommended
Product: Hp envy 6234

Hi, my printer is giving an error, saying my black instant ink cartridge is not communicating with the printer. The colour one is ok and an old cartridge is recognised. I have cleaned the cartridge as per the auto bot  support but still the same, and then it tells me to buy a replacement cartridge, not impressed. How do I get a replacement cartridge via instant ink

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2 REPLIES 2

‎12-13-2021 10:40 AM

HP Recommended

Received an email last night telling me to call a support number (which I was dreading) but got through to Mar straight away who was brilliant and after a few checks and cleaning the cartridge again is sending out a replacement cart on a 3-4 day delivery, she also showed me that the printer will still print with just the colour cartridge installed. Excellent service!

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‎12-13-2021 07:38 PM

HP Recommended

@RolandBB .

Excellent, I am glad to know that you have been helped in the right way.
Best regards!

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
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