Firmware is blocking the ink cartridges from printing

[LisaMarie36]

I am unable to print due to firmware blocking my ink cartridges. I am using both HP ink and Non HP ink carts. Have gone through the instruction videos, cleaned carts, restarted, etc. I would like to talk to someone as I need to print. Have been working on this issue for too long.

[Irfan_06]

Hi @LisaMarie36,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you have an issue using non-HP ink cartridges on your printer.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to restore factory defaults.

If you are using generic or Non HP ink cartridges and the above steps do not help. You will have to contact the generic ink cartridge manufacturer to assist you further with it or you will have to use genuine HP ink cartridges to resume printing.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support