Firmware update stopped my printing

[D1883]

Was printing an important document when it stopped printing part way through. Needed it for air travel.

Error states Ink Cartridge not designed for this printer, even though it is a genuine HP 301 black cartridge. 
tried all the recommended info to no avail. Put in another genuine cartridge but still same error 😡😡

tried to contact HP but got more chance of being Knighted, it’s as if they have a new marketing strategy of forcing us to buy the latest printers 😡😡

Anyone help on this matter please?

[Anand_Andy]

Hi @D1883,

Welcome to the HP Support Community

I understand you are facing an ink cartridge error with your HP ENVY 5530 E-All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

Perform a power reset on the printer.

1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
      NOTE: HP Recommends connecting the printer power cord directly to the wall outlet
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on.
9. Wait until the printer is idle and silent before you proceed.

Update the printer firmware-

• Download available firmware updates from the HP website.
• With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer.
• Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Hope this helps! Keep me posted for further assistance.

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