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‎07-17-2022 10:04 AM

HP Recommended
Product: HP DeskJet 2710e All-in-One Printer
Operating System: Android 9.0 Pie

IMG-20220717-WA0004.jpeg

 If you zoom in on the left page, the text is correct. This is a printer test page. If you zoom in on the right page, you can clearly see that the font has changed. This is a train ticket. The text is good on my phone, but when the document is printed, the font has changed. Can someone help me please ?

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11 REPLIES 11

‎07-20-2022 06:17 AM

HP Recommended

Hi @ArnoDordt, 

 

Welcome to the HP Support Community

I'd like to help!

 

I understand the font style changes when printing.

 

Some fonts are bitmaps and can't be resized. Try printing the font in different sizes and see if it looks the same as it does on the screen. * To see if the problem is with the font rather than the file, try printing the same font in another file. If it still doesn't look right, try reinstalling the font.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

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‎07-21-2022 02:24 PM

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Thx but it didnt help.

I printed the document on another printer and with that the letters and other texts and pictures were printed normally. It is really a problem of my printer.

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‎07-21-2022 02:27 PM

HP Recommended

Look at the photo in my post. The letters looks like 3D or something. 

As if it had been printed in depth. 3D or something.

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‎07-21-2022 02:51 PM

HP Recommended

Does font change when you make copies?

 Are you using HP Smart to print?

 

Let me know!

 

 

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‎07-21-2022 03:00 PM

HP Recommended

No. The fonts changes when i send a document from my phone or laptop and print it.

 

It's not just the font that changed. A QR code, for example, also gains depth. If you look closely you will see that there are some kind of thick letters. As if the letters have thickness. I don't know how to explain it either.

 

Another printer prints the document exactly as it appears on my phone or laptop.

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‎07-21-2022 03:00 PM

HP Recommended

Yes i use HP Smart.

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‎07-21-2022 03:03 PM

HP Recommended

images.jpegI print out flat letters and then the printer prints the letters as in the attached photo.

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‎07-21-2022 03:14 PM

HP Recommended

Please try the steps in the document-https://support.hp.com/hk-en/document/c06557991

 

Keep me posted with the results 

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‎07-21-2022 03:15 PM

HP Recommended

.Please try the steps in the document-https://support.hp.com/hk-en/document/c06557991

 

Keep me posted with the results 

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