Free instantink when replacing printer

[Emile661]

Hello, i have a instant ink plan now for 4 years. My printer is having lots of problems and i will buy a new one tomorrow. This new one has 6 monts free inkplan. The virtual  assistent tells me to ignore those 6 free months when i replace the old printer, so i keep my account. What about those 6 free months? Thanks for your help.

[Kumar0307 · Accepted solution]

@Emile661, Welcome to the HP Support Community! I’m here to help.

I understand you are looking for free Instant Ink months. If the offer is mentioned on the printer box, it will get credited automatically.

Once enrolled within 7 days of installation, the free months will automatically be credited to your Instant Ink account. For assistance with enrollment, refer to - Enrolling in HP Instant Ink

Make sure the printer is enrolled/registered in Instant Ink. We’ve made it easy to transfer your HP Instant Ink plan to a new HP printer.

Follow these steps to keep your account history, rollover pages, and free trial months:

1. Make sure the new printer is HP Instant Ink compatible. If you plan to purchase one, look for the HP Instant Ink logo on the box. For warranty replacements, you will automatically be sent a compatible printer.
2. Do not cancel your current Instant Ink plan.
3. Once you have the new printer, log in to your account at hpinstantink.com and click Enroll/Replace Printer.
4. Then follow the steps to complete enrollment of your new printer.

   We’ve made it easy to transfer your HP Instant Ink plan to a new HP printer.

   Follow these steps to keep your account history, rollover pages, and free trial months:

5. Make sure the new printer is HP Instant Ink compatible. If you plan to purchase one, look for the HP Instant Ink logo on the box. For warranty replacements, you will automatically be sent a compatible printer.
6. Do not cancel your current Instant Ink plan.
7. Once you have the new printer, log in to your account at hpinstantink.com and click Enroll/Replace Printer.
8. Then follow the steps to complete enrollment of your new printer.

If the suggested information can't be found, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!