Free trial for Instant Ink not showing on my account.

[Rich0200]

I took delivery of my new HP Envy Pro 6430 on 8th December 2020, which came with a 4 month trial of Instant Ink. I followed the setup process but at no point could I see how I activated the free trial. I ended up subscribing to the 50-page plan to see if the trial then activated but it didn't. I still can't see the option anywhere. I awaited my welcome pack/initial ink delivery, thinking that perhaps there may be a code in the box to activate the 4-month free trial, but when it arrived on 15th December 2020 it didn't have any further information. I submitted a ticket (5058470621) to HP Support that day, but I still haven't had a response. I'm at a loss what else, as a customer, I'm supposed to do. Any ideas anyone?

[Jay_G24]

Hi @Rich0200,

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[Rich0200 · Accepted solution]

Hi Jay. All sorted now. I finally got hold of someone. I had to send in evidence of my entitlement to the trial, which meant sending back HP the receipt they sent me for the printer I bought from them and on which it said I had a 4 months trial, which was all a bit bizarre (left hand/right hand) but in any event, all sorted.

Thanks for the offer of help though. Appreciated. 

[Jay_G24]

That's great! Happy to hear that.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!