Frustrated - Region reset - Support not helpful

[Yuvv]

Hi,

I moved for a few months from Israel the US. The cartridges that they sell here are 962, and do not fit my printer which accepts only 963 cartridges. 

I tried to **bleep**, but they would not support me because the printer is out of warrenty. 

I told them I do not need support. I just need the printer I bought to work with supplies I can buy in the country where I'm at.

So they sent me a link to the user manuals...

Apprecaite if anyone on this forum perhaps knows how to change the region and could help me out?
Tnx!

Y

[Kumar0307]

@Yuvv, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to use the new ink cartridges. We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!