Full ink but blank pages

[MelissaKinz]

I have a HP OfficeJet5258 that has both color and black ink. When I try to print the pages come out blank. I have cleaned it and the cartridges, but nothing is helping. 

[Raj_05]

Hi @MelissaKinz,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Printing blank pages despite having full ink cartridges can be frustrating. Here are some potential causes and solutions to troubleshoot your HP OfficeJet 5258.

Check Ink Cartridges:

• Ensure Proper Installation: Double-check that the ink cartridges are correctly installed in the printer.
• Cartridge Contacts: Clean the electrical contacts on the ink cartridges and inside the printer. Use a lint-free cloth and a small amount of distilled water to gently wipe the contacts.

Printhead Issues:

• Printhead Cleaning: Perform a printhead cleaning using the printer's software or control panel. This process helps clear any clogs in the printhead.
  • On the printer's control panel, go to the settings or maintenance menu and select the option to clean the printhead.
• Printhead Alignment: Align the printhead to ensure it is correctly positioned. This can usually be found in the same settings or maintenance menu.

Software and Driver Issues:

• Update Drivers: Ensure that you have the latest drivers installed for your printer. You can download the latest drivers from the HP support website.
• Reinstall Printer Software: Uninstall and reinstall the printer software on your computer to resolve any software-related issues.

Printer Settings:

• Correct Paper Settings: Ensure that the printer settings on your computer match the type of paper loaded in the printer.
• Check Print Mode: Make sure the printer is not set to print in 'draft' mode, which can sometimes cause issues with ink flow.

Firmware Update:

• Update Printer Firmware: Check if there is a firmware update available for your printer model on the HP support website. Firmware updates can resolve various hardware and performance issues.

Physical Obstructions:

• Paper Path Obstructions: Inspect the paper path for any obstructions or debris that might be interfering with the printing process.

Test Print:

• Print Test Page: Print a test page directly from the printer’s control panel to determine if the issue is with the printer or the computer.

If you’ve tried all these steps and the issue persists, the problem might be more serious, such as a malfunctioning printhead or a hardware issue with the printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support