Full ink cartridges don't print but print goes through the motions

[sam2755e]

Ink cartridges are full. Printer goes through the motions but the paper comes out blank. 

[Raj_05]

Hi @sam2755e,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Deskjet 2755e printer is going through the printing process but producing blank pages despite having full ink cartridges, there could be a few potential issues to troubleshoot.

• Check Ink Cartridge Installation: Ensure that the ink cartridges are properly installed. Sometimes cartridges may not be securely seated, causing the printer to recognize them as full but not actually utilize the ink.
• Verify Ink Levels: Although the cartridges may be full, there might be a problem with the ink delivery system. Some printers have a utility to check ink levels; if your printer has this feature, use it to confirm that the ink is being recognized and is flowing properly.
• Clean Print Heads: Ink nozzles or print heads can become clogged, preventing the ink from reaching the paper. Most printers have a utility for cleaning the print heads, which can be accessed through the printer's software or control panel. Running this utility may resolve the issue.
• Print Quality Settings: Make sure the print quality settings are configured correctly in the printer driver settings. Sometimes, if the print quality is set too low, it may result in faint or blank prints.
• Update Printer Firmware: Check if there are any firmware updates available for your printer. Sometimes, firmware updates include fixes for printing issues.
• Try a Different Document: It's possible that the issue is specific to the document or file you're trying to print. Try printing a different document or a test page to see if the issue persists.
• Inspect for Physical Damage: Check the printer for any physical damage or obstructions that may be interfering with the printing process.

By systematically troubleshooting these potential issues, you should be able to identify and resolve the problem with your HP DeskJet 2755e printer not printing despite having full ink cartridges.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support