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‎04-21-2021 12:08 PM

HP Recommended
Product: Mac mini
Operating System: macOS 10.13 High Sierra

I am using an HP 7610 printer.  I changed one of the ink cartridges an immediately the printer stopped operating and I get a "General Printer Error"  with basic instructions to correct the problem, but they don't work.  Several sessions with HP on line assistance have not been helpful.

 

 

 

Category:
1 REPLY 1

‎04-24-2021 06:38 AM

HP Recommended

@hillbilly71, Welcome to HP Support Community!

 

Try these steps - 

 

 1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware. Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware

 

If the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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