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‎02-20-2025 01:07 PM

HP Recommended
Operating System: iOS

Bought a genuine HP 27 black ink cartridge. I printed maybe 30 pages on draft mode with it and the Printer now stopped printing due to the cartridge being empty. Has enyone else had this problem?

I just switched from HP+ to buying my cartridges myself. I did not have this problem when I was on HP+.  Ever since I canceled the HP+ my printer has been acting up. I have to reset it every other day. 
any advice?

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1 REPLY 1

‎02-26-2025 08:59 AM

HP Recommended

@Mimzy18,

 

Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Restart the Printer and Computer

  • Turn off the printer. Unplug the power cord from the printer and the wall outlet.
  • Wait for at least 60 seconds. Plug the power cord back in and turn on the printer.
  • Restart your computer to ensure there are no pending software issues.

Reinstall Printer Drivers

  • Go to Control Panel > Programs > Programs and Features. Find and uninstall any HP printer software.
  • Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and download the latest drivers. Follow the on-screen instructions to install the drivers.

Run HP Print and Scan Doctor:

Update Printer Firmware

  • Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

 

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

Problem solved? 🎉 Awesome! Mark this as the Accepted Solution to help the next person find their way faster. 🧭 And if it was helpful, click 'yes'—you’ll make someone’s search journey that much easier (and give this reply some well-deserved street cred 🏅)

 

Regards,

Garp_Senchau
I am an HP Employee

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