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‎12-17-2022 10:17 AM - edited ‎12-18-2022 01:49 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M281fdw

My toner went low for the black and bought a brand new Genuine HP cartridge in box 202a and installed it only to get the error message "Indicated cartridges blocked for containing a non-hp chip, more at ....".  Thinking I had a bad cartridge, returned at the store for another one, again HP box, packaging etc.  Same problem.  Now I can't use my printer.  Firmware Datecode: 20221010.  I also verified the hologram as an authentic cartridge with the HP service link.

 

What are the solutions?  

Category:
5 REPLIES 5

‎12-20-2022 05:28 AM

HP Recommended

Hi @AB-Steelers,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Have you contacted this dealer yet?

Check the delivery here: HP Anti-Counterfeit and Fraud (ACF) Program 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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‎12-20-2022 09:05 AM

HP Recommended

Thank you for the follow up and yes it is verified by HP as authentic with a verified holigram and qr code.  

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‎12-20-2022 11:31 AM

HP Recommended

Upgraded firmware to 20221207 and now the cartridge works. Thanks.

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‎12-21-2022 07:17 AM

HP Recommended

Hi @AB-Steelers,

 

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Nal_NR-Moderator
I am an HP Employee

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‎06-09-2023 09:15 AM

HP Recommended

Hi, 

HP Printers - Dynamic Security enabled printers

 

JessikaV
HP Support Community Administrator

I work on behalf of HP
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