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‎06-11-2023 02:22 AM

HP Recommended
Product: HP OfficeJet Pro 7740 Wide Format All-in-One Printer
Operating System: Microsoft Windows 11

I am using Genuine Yellow ink not working items not printing out correctly, they are both brand new and full how do I get fixed?

Category:
3 REPLIES 3

‎06-11-2023 02:44 AM

HP Recommended

It's not an ink cartridge problem it's a printhead problem.




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‎06-11-2023 03:54 AM

HP Recommended

ok, so should I get a repair done on it as i've cleaned the printheads, but that hasn't helped

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‎06-11-2023 10:10 AM

HP Recommended

Yes, if the printhead cleaning is not helpful a printhead replacement will probably be needed.




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