Genuine cartridge rejected

[Bazar4]

My genuine yellow cartridge is getting rejected 

[VikramTheGreat]

Hi @Bazar4,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

When a genuine HP yellow cartridge is rejected, it usually points to one of these issues:

Common Causes: 

• Check if the orange tape covering the electrical contacts or the ink nozzle is still attached.
• Ink or dust on the gold contacts can prevent recognition.
• HP printers verify cartridges via firmware. If the printer isn’t updated, it may reject even genuine cartridges.
• If your printer is enrolled in HP Instant Ink or HP+, only enrolled cartridges will work.

Fix Steps

1. Power Reset
   • Turn off the printer, unplug it for 60 seconds, then restart.
      
2. Clean Contacts
   • Remove the cartridge and gently clean the gold contacts with a lint-free cloth slightly dampened with distilled water.
      
3. Update Firmware
   • Use HP app → Printer Settings → Printer Update.
      
4. Reinstall Cartridge
   • Insert firmly until it clicks.
      
5. Check HP Account Status
   • If enrolled in HP+, ensure the cartridge is part of your subscription.

If Still Rejected

• Try another genuine cartridge to rule out a defective one.
• If the issue persists, contact HP Support for a replacement under warranty.
   

Here’s the official HP guide:👉HP ink cartridge issues including, incompatible, missing and not recognized errors | HP® Support

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat