Getting Incompatible Ink Cartridge Message Although Cartridge is Genuine HP

[ScottO77]

I installed three never used and absolutely genuine HP color ink cartridges (magenta, cyan, yellow - Model 951-XL) into my 8610 printer that were purchased several years ago.  I keep getting error message that my cartridges are incompatible.  I shake them and have reinstalled several times and keep getting the same message.  When I install the empty cartridges, I don't get the incompatibility message but I get the message that my cartridges are empty.  

[ScottO77]

Have not gotten a response from HP.  Since my original note I've continued to research and learned that I need to change the regionalization of my printer.  My assistance purchased these cartridges several years ago and probably saved a few bucks?  I've discovered the cartridges that were purchased online came from Europe and won't work in my US printer.  There is a way to change the regionalization of my printer but need HP support.  Is there a phone number to contact them?

[Rainbow23]

Hi @ScottO77,

Welcome to the HP Support Community. 

This issue might require one on one interaction over the phone to fix it.

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead!