Getting cartridge error

[ShilpiH]

Getting error of cartridge in my printer.  Red light is blinking on the top of black cartridge.

[A_Gayathri]

Hi @ShilpiH,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the cartridge error on your HP Ink Tank Wireless 419 with the red light blinking on the black cartridge usually indicates one of the following issues:
 

Troubleshooting Steps:

1. Check the Cartridge Placement

• Open the printer's ink access door.
• Remove the black cartridge and reinsert it properly. Ensure it clicks into place.
• Close the access door and check if the error clears.

2. Clean the Cartridge Contacts

• Turn off the printer and unplug it from power.
• Remove the black cartridge and gently clean the gold-colored contacts with a lint-free cloth and distilled water or isopropyl alcohol.
• Let it dry for a few minutes before reinserting it.

3. Check for Ink Level Issues

• The Ink Tank series uses a continuous ink supply. Check if the black ink tank is filled to the proper level.
• If the ink is too low or the tube has air bubbles, perform an ink system priming (refer to the user manual).

4. Reset the Printer

• Turn off the printer and unplug it for 2-3 minutes.
• Plug it back in and turn it on to check if the error clears.

5. Use Genuine HP Ink

• If you've refilled the ink improperly or used non-genuine HP ink, the printer might not recognize the cartridge.

6. Check for Firmware Updates

• Connect your printer to a computer and check for firmware updates via HP Smart or HP Support Assistant.

7. Replace the Black Cartridge

• If the cartridge is old, damaged, or not recognized even after cleaning, replacing it with a new HP GT51 black ink cartridge may solve the issue.

Refer to this document: HP Ink Tank 310, 410 - Blinking lights and 'E' errors

I hope this helps. 

Take care and have a good day.

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