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‎05-19-2025 10:42 AM

HP Recommended

OfficeJet 6962  Getting the above message after installing new printer cartridges. 

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1 REPLY 1

‎05-20-2025 02:41 PM

HP Recommended

Hi @Kriddle-349,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Check Cartridge Compatibility

Ensure that the cartridge you are using is compatible with your OfficeJet 6962 printer. The compatible cartridges for HP OfficeJet 6962 are HP 902, HP 902XL, or HP 906XL.

Remove and Inspect the Cartridges

  1. Turn off the printer using the power button.
  2. Open the ink cartridge access door.
  3. Remove the cartridges:
    • Ensure the cartridges are compatible.
    • Inspect the cartridges for any visible damage or protective tape that might be covering the contacts.
  4. Clean the contacts on the cartridges with a dry lint-free cloth.

Reinstall the Cartridges

  1. Reinsert the cartridges into their respective slots in the printer.
  2. Ensure they are seated correctly.
  3. Close the ink cartridge access door and turn the printer back on.

Reset the Printer

  1. Turn off the printer and disconnect the power cord.
  2. Unplug the power cord from the wall outlet.
  3. Wait for 60 seconds.
  4. Reconnect the power cord to the wall outlet and the printer.
  5. Turn the printer back on.

Update Printer Firmware

  1. Ensure your printer is connected to your computer and has an active internet connection.
  2. Visit the HP support website and download the latest firmware update specific to your printer model.
  3. Follow the on-screen instructions to update the firmware.

Use Genuine HP Cartridges

Make sure you are using original HP cartridges. Using third-party cartridges might trigger compatibility issues or error messages.

Use HP Print and Scan Doctor

  1. Download and install the HP Print and Scan Doctor.
  2. Run the application to diagnose and automatically resolve any issues.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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