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‎02-26-2026 01:51 PM

HP Recommended

Just installed brand new 950xl and 951 cartridges from Best Buy and printer giving 'There is a problem with the printer or ink system. Turn printer off, the on. If problem persists, contact HP". Printer was working before new cartridges. Thoughts?

 

1 person had the same question
1 REPLY 1

‎02-26-2026 05:08 PM

HP Recommended

Having the same issue.  Put in one new cartridge & doing the same thing.  Went thru troubleshooting info from HP.com with no luck.  And after that, now I’m getting a message:  “The print carriage cannot move. Open the ink, cartridge, access, access door, clear, any paper, jam, or obstruction, and select OK.”

Tried that with no luck. 
HELP!!!!!

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