Go officejet 200 remove and reinstall print cartridge

[Briana5]

I have a officejet 200 mobile printer.  I installed a new recycled ink black ink cartridge.  Now I’m getting a cartridge problem.  Remove and reinstall the indicated ink cartridge which is the color cartridge.  Can’t get it to work now. 

[Jay_G24]

Hi @Briana5,

I'd like to help!

Update the printer firmware-

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

The third-party ink cartridges will work. But there are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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