Going round in circles with ‘cartridge error’ message

[DebDan1]

I am enrolled with HP instant ink and last received a black cartridge over 12 months ago. It was working fine but I now have an error message saying ‘cartridge error’. I’ve spent hours trouble shooting, speaking to a virtual assistant, cleaning the cartridges and followed every instruction including removing the cartridge so that I can print an urgent document using colour only. The final message advised me to purchase a new cartridge!!! Not happy when I pay for instant ink. So it appears I have a faulty cartridge but I can’t request more ink via my account as it can’t read the cartridge details. Does anyone have a phone number or an email contact so that I can actually contact a real live person at HP Instant Ink before I cancel my subscription? Thank you

[Jay_G24 · Accepted solution]

Hi @DebDan1,

I'd like to help!

I understand your facing a cartridge error and have tried all the troubleshooting steps.

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

Have a great day!

[DebDan1]

Hello, thanks for your message. I was able to sort out my problem via the What’s App messaging service yesterday which was excellent. I found it was easier to do this by logging into my account on the laptop as opposed to using the app (I couldn’t find this service on the app) I am being sent a replacement instant ink cartridge. Thank you again

[Jay_G24]

That's great! 

I am glad the issue is taken care of.

If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!