Gray Printing on HP Deskjet 4152e

[Sakurayanggg]

I just got this HP printer that comes with both cartidges of color and black. For some reason, I can’t print in color. The automatic sheet that did come out came in color but that is the only one that can come in color. I checked my ColorSync Utility App on my Macbook and the Mode is “Gray”. I have no idea how to fix this and I’ve been searching for hours. I did reset and restarted my macbook and readded the device onto my macbook but no coloring still. 

[sandytechy20]

@Sakurayanggg

Welcome to the HP support community.

I understand that your printer is not printing in color, I am glad to assist you.

1) Does the copy print out the same way?

2) What's the application you are trying to print from? Have you tried printing from a different application or device?

While you respond to that, let's print a Print Quality Diagnostic page –

Open the HP Smart app, and then print the Print Quality Diagnostic page.

1. Open HP Smart and select your printer.

2. Click Printer Reports, or click Tools and then click Printer Reports.

   The list of reports displays.

3. Select Print Quality Report.

Post the Print Quality Diagnostic page here so we can help you further.

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 Also, try updating the printer's firmware

Here are the steps:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.