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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎12-27-2020 02:39 PM

HP Recommended
Product: LaserJet P1606dn

Swapped my empty HP 78A toner cartridge for a new one, and am now getting a light gray cast evenly across each page.  Is there any way to clean this up?

Category:
1 person had the same question
4 REPLIES 4

‎12-27-2020 10:27 PM

HP Recommended

Assuming nothing else has changed, (moved to new location, new device on the same circuit such as a portable heater) one of two possibilities, either a bad contact, try reseating the cartridge, if that does not fix it, assume you have a defective cartridge and get your dealer to replace. HP has print quality guarantee on their cartridges.

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‎12-28-2020 02:33 AM

HP Recommended

Thanks very much.  Reseating hasn't helped, and there have been no changes on the circuit, so I assume it's a defective cartridge.

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‎12-28-2020 05:23 AM

HP Recommended

Not a defective cartridge.  I reinstalled the old cartridge and see the same grey cast.

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‎12-30-2020 08:58 AM - edited ‎12-30-2020 10:04 AM

HP Recommended

I did choose 'Warn Me in 3 Days' when twice prompted with the message that the last cartridge might be getting low.  Perhaps that damaged the fuser?  The printer is reporting a little over 12,000 pages printed over its life.

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