Green & black spots on print jobs

[valerie47]

I am getting spots all over my prints, all down the edge of one side, and green spots about 2" from the other side.  I have gone to print quality tools > Cleaning mode and has not helped.  I don't know what to do.  I have one month left in my warranty.   I print cards for a living and I cannot sell them like this so I'm losing money.  Help please! 

[Repairatrooper]

That looks like leaking toner to me. What are the condition of your cartridges? Remove the cartridges and examine them for any leaking toner. Are these OEM or 3rd party?  If OEM, you should be able to get warranty on them assuming they have not reached low in supplies status.

[valerie47]

Thank you for the reply.  These are actual HP toners I bought off of Amazon, not a 3rd party brand.  They were like $1k for the 4.   The yellow and black are low, the other 2 are still pretty full.  How do you know if a toner is leaking?  I do notice that there is yellow dust when I pick it up on the blue roller but the color that I'm seeing on my prints is green and black.  I did get brand new black & yellow toner cartridges in today.  I'll try putting the yellow one in and see if it fixes my problem.   I also noticed when I pull my toners out, on that gray film that's inside the printer, there are what looks like black specks stuck to it.  I don't know if that is causing this issue as well.