Grinding noise when toner cartridge inserted

[PattyStewart]

Someone tried to change the toner in the printer and now it makes a grinding noise when the toner cartridge is inserted. If I leave the cartridge in, the noise stops after about a minute. When I send a print job, it starts grinding again and the paper gets jammed. I don't know what they did. I've tried to look inside for a broken piece of plastic or something blocking a gear. I've tried a new toner cartridge. 

[Irfan_06]

Hi @PattyStewart,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your printer that is making a grinding noise.

To understand the issue and help you, please share the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).

- May I know which application are you using to print?

- When was the last time your printer was working fine?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[PattyStewart]

Hello, thank you for your assistance. 

-The printer is an HP Laserjet pro M402DNE.

-The issue is present when printing from any/all applications, outlook, word, excel. 

-The printer worked fine one June 10, 2024. The grinding started and I had to set the printer to the side until I had time to trouble shoot the issue.

-The most recent change - I moved the printer to a different desk, another person tried to change the toner cartridge.

-I am using a Windows Pc.