HAVE ERROR MESSAGE: 10.01.11 COMMUNICATION PROBLEM WITH INDICATED SUPPLIES.

[SARAPITTS]

HAVE ERROR MESSAGE: 10.01.11 COMMUNICATION PROBLEM WITH INDICATED SUPPLIES. IT STARTED AFTER I REFILLED THE PAPER.  

[SARAPITTS]

Also, I REPLACED ALL THE INK CARTRIDGES WITH NEW (THEY ARE REMANUFACTURED FROM STAPLES.) AND STILL HAVE THE SAME ERROR MESSAGE.

[Sneha_01]

Hi @SARAPITTS,
 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error message "10.01.11 Communication Problem with Indicated Supplies" on your HP printer typically points to an issue with one of the printer's cartridges or toners not being able to communicate properly with the printer. This error might not be directly related to the paper refill but could have coincidentally occurred around the same time. Here are some steps to troubleshoot and hopefully resolve this issue:

Restart the Printer: Sometimes, a simple restart can clear error messages. Turn off the printer, wait for a few seconds, and then turn it back on.

Check Cartridges/Toners: Open your printer and check the cartridges or toners. This error often refers to a problem with the printer's supplies, such as ink or toner cartridges.

• Ensure that all cartridges are correctly installed in their appropriate slots.
• Check for any protective tapes or covers that might not have been removed from the new cartridges.
• Verify that the cartridges are compatible with your printer model.

Clean Contacts: The contacts between the cartridges and the printer must be clean for proper communication.

• Remove the cartridges.
• Use a clean, lint-free cloth slightly dampened with water to gently clean the contacts on the cartridges and the contacts inside the printer where the cartridges install.
• Allow them to dry before reinstalling the cartridges.

Replace or Reseat Cartridges: If a specific cartridge is causing the issue, replacing it with a new one or reseating it might help. If you have compatible cartridges available, try swapping them to see if the error persists.

Firmware Update: Ensure your printer’s firmware is up to date. HP regularly releases updates to improve performance and fix bugs. Visit the HP Support website, find your printer model, and check for firmware updates. Click here

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support