HHP Smart Tank 6001 scanning quality USB connection

[tozy-56]

HP Smart working improper. I scan, go to more setting, page disappears. Reinstalled, no help.  Also, when I scan a picture, it shows a shadow or light grey tint on scan and shows on paper print out. I have several pages bad and at this point I'm ready to hook my old HP printer back up. If not for this problem, printer is great.

[Hawks_Eye]

Hi @tozy-56 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like you're dealing with two separate issues: the HP Smart app crashing and the shadow or grey tint on scanned images. 

Let's tackle them one at a time:

 

1. HP Smart App Crashing

• Update the App: 
  Ensure you have the latest version of the HP Smart app installed. Check for updates in the Microsoft Store.
• Run the App Troubleshooter: 
  Windows 11 has a built-in troubleshooter for apps. Go to Settings > System > Troubleshoot > Other troubleshooters and select the app troubleshooter.
• Clear Cache and Data: 
  If the app allows, clear its cache and data to resolve potential glitches.
• Reinstall with Admin Rights: 
  Uninstall the app, restart your computer, and reinstall it as an administrator.

 

2. Shadow or Grey Tint on Scanned Images

• Clean the Scanner Glass: 
  Dust or smudges on the scanner glass can cause shadows or tints. Use a lint-free cloth and a non-abrasive cleaner to clean the glass.
• Check the Document Placement: 
  Ensure the document is placed flat against the scanner glass without folds or creases.
• Calibrate the Scanner: 
  Some HP printers allow scanner calibration through the settings menu or HP Smart app. Look for this option and follow the instructions.
• Update Printer Firmware: 
  Outdated firmware can cause scanning issues. Check for updates on HP's support page.
• Test with Different Documents: 
  Try scanning a different document to see if the issue persists. 
  This can help identify if the problem is with the scanner or the document.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye