HOW D0 I FIX PRINTER ERORR MASSAGES

[DARIEK]

HP OFFICE JET 6978  ERROR MASSAGE  THE INDICATED CARTAGES HAVE BEEN BLOCKED BECAUSE THEY CONTAIN A NON-HP CHIP SO I PURCHASED HP INK AND CAN NOT REMOVE THE ERROR

[Nal_NR]

Hi @DARIEK,

Welcome to the HP Support Community. 

I'd like to help!

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Check the ink cartridges

Make sure the cartridge model numbers match your printer and country/region, and then check that they are correctly installed.

Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

Look at the cartridge labels.

Printers enrolled in HP Instant Ink: The cartridges should be marked Instant Ink. The numbers on Instant Ink cartridges are different from standard cartridges and the cartridges may be larger. Your printer is designed to work with the cartridges shipped to you by HP Instant Ink. If you see a Cartridge cannot be used until printer is enrolled message, go to Solve problems with Instant Ink cartridges and enrolled printers for more information.

Printers NOT enrolled in HP Instant Ink: Go to the HP Store to make sure that the cartridges are compatible. Your printer must be enrolled in Instant Ink to use Instant Ink cartridges.

Replace any incompatible cartridges.

NOTE:

HP+ printers require Original HP cartridges.

Make sure the label on the ink cartridge matches the label on the carriage.

Make sure all the cartridges are firmly seated. If a cartridge is sticking out farther than the others, press it down until it snaps down.

If the cartridge does not snap down, gently bend the tab away from the cartridge no more than 1.27 cm (0.5 in), and try again.

Close the door or lid to the cartridge access area, and then follow the instructions to align the printer if prompted.

Reset the printer

Reset the printer to recover from printer errors or failures.

If your printer has a rechargeable battery, remove it.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Reconnect the power cord to a wall outlet and to the printer.

NOTE:

HP recommends plugging the printer directly into a wall outlet.

Turn on the printer to complete the reset.

Clean the ink cartridge and printhead electrical contacts

Remove any debris or buildup from the contacts on the cartridges and in the carriage.

Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

Remove the cartridge indicated in the error message from the carriage.

Wipe the copper-colored contact on the cartridge with a lint-free cloth.

Place the cartridge to the side with the contact facing upwards.

Wipe the contact inside the printhead with a lint-free cloth.

Reinsert the cartridge into its color-coded slot, and then press down on it until it snaps into place.

Repeat these steps for any other cartridges indicated in the error message.

Close the door or lid to the cartridge access area.

Replace the problem ink cartridge

Installing a new cartridge can resolve ink-related errors.

Obtain a replacement cartridge.

Printer is enrolled in Instant Ink. Replacement cartridges are part of your subscription. If you have another Instant Ink cartridge on hand, install it. Otherwise, contact HP Instant Ink support for a new cartridge.

Printer is NOT enrolled in Instant Ink. Go to the HP Store or a local retailer to find and purchase compatible supplies. HP recommends genuine HP cartridges.

NOTE:

If you have a defective HP cartridge, it might be under warranty. Go to About Original HP Cartridges for page yield and HP Limited Warranty information.

Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

Remove the cartridge indicated in the error message, and then insert the new cartridge into the slot.

Repeat these steps to replace any other cartridges indicated in the error message.

Close the door or lid to the cartridge access area, and then follow any instructions to align the printer.

Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

Hope this helps! Keep me posted for further assistance.
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