HP 107W Incompatible Cartridge

[Tameer_]

Hi

I live in a region where I am supplied HP106A Cartridges for my HP107W Printer.

I understand there is a method to change regions?

Regards

Tameer

[VikramTheGreat]

Hi @Tameer_,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you want to change the region on the printer so that the printer can work with the current region.

Please let me know from which region you have moved and in which region you are located.

To perform a printer region reset, you need to meet the following conditions:

1. The printer should be connected using a printer USB cable to the computer.
2. You need to have the printer's full feature software installed on your computer.
3. You need to have all the cartridges either from the region/country from where the printer was purchased originally, or the new region/country to which you want to reset it.
4. Make sure the HP Smart App is installed too.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[Tameer_]

Hi Vikram

I believe the printer originally uses HP 107A, I am not sure what native region that is from, I bought the printer from malawi.

I have now purchased a HP106A Cartridge which is available here in South Africa

I meet all those requirements for the region reset

[VikramTheGreat]

Hi @Tameer_,

Thank you for letting me know. Please share the image of the ink cartridges facing upward, showing the ink cartridge details.

In the meantime, please try the steps shared below.

The ink cartridge might be clogged, Please follow the steps below to clean the Ink cartridge once

Gather the following materials:

> A clean, lint-free cloth or a clean, dry cotton swab, Distilled or bottled water
> Gently press down on the Ink Door button to release the Ink Door, and then lift the Ink Door into the open position.
> Wait until the printer is idle and silent before you continue.
> Lift up the printhead latch to release it, and then move the ink cartridge back and up to remove it.
> Hold the ink cartridge by its sides.
> Lightly dampen a clean, lint-free cloth or swab with bottled or distilled water.
> Clean the face and edges around the ink nozzle with a cloth or swab.
> Wait for the cleaned area to dry before you continue (approximately 10 minutes).
> With the nozzles toward the printer, insert the ink cartridge into its slot, and then squeeze to lock the printhead latch into place.
> Repeat these steps to clean around the nozzles on the other ink cartridge.
> Lower the Ink Door, and then press gently to close it

once done. Keep me posted!

I hope this helps.
 

Take care and have a good day.
 

Please click “Accepted Solution” if you feel my post solved your issue; it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

VikramTheGreat

HP Support

[Tameer_]

Hi Vikram

The ink is not clogged.

The issue is an Incompatible Toner Cartridge Error that pops up as a notification.

It is because a different region toner cartridge is being used.

Please assist.

[Tameer_]

Can we perform the below?

Please install the previous country ink cartridges and perform the steps given below.

1) Launch the printer software from the desktop icon Or, from the Start menu, click Start, All Programs, HP, the Product Name, and then the Product Name again.

2) Double-click the Estimated Ink Levels icon in the printer software. The Estimated Ink Levels window opens.

3) Press and hold the CTRL and SHIFT keys, and then right-click anywhere in the Estimated Ink Levels window, except for a button. The Set New Region window opens.

4) If the Set New Region window fails to open, right-click to the right and left of the Estimated Ink Levels window.

5) Take a screenshot of the screen and send it to me in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

[Tameer_]

Hi Vikram

The printer comes from the UAE and it originally uses 107A toner.

we are now in South Africa and we can only source 106A Toner.

[VikramTheGreat]

Hi @Tameer_,

Please help us with the Printer serial number or the product number in a private message for further assistance.
 

Here is the link to find the product number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

VikramTheGreat

HP Support

[Tameer_]

Hi That link to send private messages does not work.

Please assist

[VikramTheGreat]

Hi @Tameer_,

Sorry for the trouble. We have enabled the private message function, request you to please try to reach us on a private message and keep us posted

VikramTheGreat

HP Support