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I am trying to clean the ink jet heads on my HP 2700 series inkjet printer. I have to use the HP Smart app to run this printer. I go to where in need to in the HP and when I do it stated your not in a safe area and your privacy is into secure. It won't go past the warning so I am unable to cleAn the heads. What can i do to fix this?

1 REPLY 1
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Hi @dmyers5150 

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=j5CTMKz8xsk&ab_channel=CopyPrintScan

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

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@ferRX / I am a volunteer posting answers on my own time.
This video reviews the step-by-step method to clean the printhead of your HP Printer. You can follow it to any HP Printer. Print heads can block themselves or clog and cleaning them will make the printer print properly, it solves the issue where ink is present in the cartridge but it's printing ...
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