HP 3632 Printing faint yellow and no black.

[positivae1]

My daughter purchase a HP Desk Jet All-in-one  3632 Printer.  I set it up and started to print a document which is black and white - it printed extreme light with missing ink spaces. When I tried color only yellow prints.  I am not sure what the problem is by need to fix it.   Is this a sign that both cartridges are empty.  Please help!

[Jay_G24]

Hi @positivae1,

I'd like to help!

I understand you are facing print quality issues.

To assist better-

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -

1. Load paper into the input tray.

2. Open or search for the HP folder in your list of installed software programs, click the folder for your printer, and then click the name of your printer.

   The HP Printer Assistant software opens.

3. On the HP Printer Assistant window, click Maintain Your Printer.

4. Click the Device Services tab, and then click Print Quality Diagnostics Page ().

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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