HP 3755 NOT PRINTING FULLY

[cyn5]

I have a medical form and it prints very lightly, but the information on the form is not printing. My ink levels seem fine and I tried the cleaning as suggested. Any suggestions?

[sandytechy20]

@cyn5

Welcome to the HP support community.

Did you make a copy and check if that prints fine?

Which application are you using to print?

[cyn5]

I am using a Mac OS Mojave 10:14:6. Yes, I did make a copy, I made a few and they are too light to see.

[sandytechy20]

@cyn5

I understand that you are getting print quality issues, and I am glad to assist you.

Clean the ink cartridges

• Use HP Utility to clean the ink cartridges from your Mac.
• Load plain paper into the input tray.
• Click the Apple menu, and then click System Preferences.
• Depending on your version of OS X, click Print & Scan or Printers & Scanners.
• In the Print & Scan or Printers & Scanners window, select your printer, and then click Options & Supplies.
• Click Utility, and then click Open Printer Utility.
• HP Utility opens.
• Click Clean Printheads , and then click Clean.
• A Print Quality Diagnostic page prints.
• Figure : Print Quality Diagnostic page
• 
• Examine the Print Quality Diagnostic page.
• If the print quality is acceptable, click Finish. You can stop troubleshooting.
• If the print quality is unacceptable, click Cleaning Level 2 to continue the next level of cleaning.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[cyn5]

 I get to the "options and supplies" but no Utility shows up. I took screenshots, but can't seem to post them on here. Can you not send an email that I can reply to? 

Cynthia

[sandytechy20]

@cyn5

This might require remote access to the computer to fix the issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[cyn5]

Thanks but I am now away for a few months but I would like to find out what to do in the future if it happens again. It's so expensive when the ink dries up but there is still ink there. 

I will contact you at a later date.

[sandytechy20]

@cyn5

Yes, feel free to contact us in the future if you need any assistance.