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‎09-27-2021 10:14 AM

HP Recommended
Product: 4100e All in One
Operating System: Microsoft Windows 7 (64-bit)

Hi I have just purchased a HP4100e and after following the set-up is keeps requesting the set-up ink cartridges which I have installed already

 

How do I get it to accept the cartridges?

 

Category:
10 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-28-2021 05:54 AM

HP Recommended

@Global64

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I understand you are receiving a "use setup cartridges" error.

We would have to perform an OOBE reset on the printer to bypass the error

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted.  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

ECHO_LAKE
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎09-28-2021 05:54 AM

HP Recommended

@Global64

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I understand you are receiving a "use setup cartridges" error.

We would have to perform an OOBE reset on the printer to bypass the error

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted.  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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