HP 410A toner cartridge in white box?

[Hoprof]

Are HP 410A toner cartridges in white boxes from the Amazon HP Store counterfeit? They do have a sticker that scans as legitimate, but couldn't they be stuck on any box?

[Sneha_01]

Hi @Hoprof,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Could you please share a picture of the cartridges and the box in the private message.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[Hoprof]

I do not see the private message icon. Can you please provide another way to contact you?

[Sneha_01]

Hi @Hoprof,

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Hoprof]

There is no blue envelope, and when I click the link you provided, this is what I receive:

"You do not have sufficient privileges for this resource or its parent to perform this action.

Click your browser's Back button to continue."

[Sneha_01]

Hi @Hoprof ,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one-on-one interaction to fix the issue via remote assistance. 

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support