HP 4480 and new MacBook Pro

[Scribewhw]

Hi

We are using a new MacBook Pro (Monterey) with a HP C4480. New cartridges. The printer scans color and prints color fine. When attempting to print a photo in color we open phot, selects print and on the final screen the picture appears gray scale and prints black and white. I’ve installed a new driver and rebooted the Mac as well as reset of the printer.

Appreciate any help in resolving this problem.

Best wishes

Bill [Personal Information Removed]

[Rainbow23]

Hi @Scribewhw
Welcome to HP Support Community. This is a great place to post questions find answers.
Thank you for posting your query, I will be glad to help you.

I see that you are facing issues with your HP Printer when printing from Mac computer wherein it does not print in black.

Please follow the steps listed below to reset printing systems and then add the printer.
1. Click the Apple menu, and then click System Preferences.
2. Click Printers & Scanners, Print & Scan, or Print & Fax.
3. Right-click (or Control + click) anywhere inside the Printers window, and then click Reset printing system.
4. Click Reset or OK.
Note: Once you click on reset any other printer added to this computer will also get deleted and needs to be added again.
5. If prompted, type your username and password, and then click OK. The printing system resets.
6. Turn off the printer, wait 5 seconds, and then turn on the printer.
7. Wait until the printer is idle and silent.
8. In the Printers window on the Mac, click the Add button.
9. Select your printer from the list, and then click Add.
It might take a few seconds before your printer displays in the Printers list.

You may also follow the video in this document

Let me know if this works.
Take care and have a good day.

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