HP 5510 not printing color -black is okay

[IWish582010]

My HP5510 is not printing color.  Initially, after installing all 4 BRAND NEW cartridges  I was just getting a 'blank' page.  Cleaned print heads - now black is printing, but still no colors.  I've tried everything:   Uninstall/reinstall driver, cleaned print heads - INSTALLED BRAND NEW PRINT HEAD... still no color.  Please help - according to "Chat Rep", no current printer models accept these cartridges... hate to see so much money go to waste on these new cartridges.  Thank you for any help.  (Windows 11 OS)

[IWish582010]

Hi, me again. I just want to add that, although this is an older model printer, it is pretty much a new machine.  I printed a report and the total page printed is 436.  Can you help a girl out, please?  I'd really appreciate it.  What can be done to enable the color cartridges to print?  Thanks.

[Nal_NR]

Hi @IWish582010,

Welcome to the HP Support Community. 

I'd like to help!

If you have performed all the steps from this document and the color still does not print then it could be a faulty cartridge. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[IWish582010]

HP 5510 Windows 11  I have tried everything on that attached doc, PLUS I installed a brand new print head.  The issue is with three separate color cartridges...not just one cartridge.  All three cartridges (color) are not printing and were from the same box.  If the cartridges are faulty, as you suggest, then it's because of the chips on them... HP has disabled them.   I consider myself a level-headed person, but find this unacceptable.  I cannot return opened box to the big box store where I bought them.  How will HP resolve this issue?  I have the purchase receipt and the original box.  If you can't help resolve this - who can I contact to escalate this matter?  I have also submitted a post to HP Support on Twitter.

[Nal_NR]

Hi @IWish582010,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the personal message icon on the upper right corner of your HP Support Community profile, next to your profile Name or click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!