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‎11-09-2020 12:56 PM

HP Recommended
Product: HP 5520 photosmart printer
Operating System: macOS 10.15 Catalina

My HP 5520 photosmart printer ink carriage is jammed to the right.  I replaced the black ink cartridge and when I closed the lid there was a bit of a grinding sound as the carriage moved to the right.  I then got a message "To avoid damage, use on button to turn off the printer".  I have tried various power off/power disconnect/reset options to no avail.  The carriage will not move even with moderate pressure.  Any suggestions would be appreciated.

Category:
1 REPLY 1

‎11-12-2020 07:32 AM

HP Recommended

@afs3-afs3, Welcome to the HP Support Community!

 

I understand the print carriage is stuck. Kindly perform the steps mentioned in this document - 'Carriage Jam' or 'E3' Error Displays

 

Also, check if there are any jams inside the printer. Refer to the steps from - A 'Paper Jam' Error Displays

 

If the error persists, I'm afraid this is a hardware failure. Please reach out to HP Support in your region regarding the service options for your printer. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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