HP 5530 regional reset

[Frebelli]

Hi,

I have an HP Envy 5530 printer that was acquired in the US and brought to Brazil where I live. The printer uses HP61 ink cartridges which not available in Brazil. The similar ones are HP122 but won't work. Reading the community I understand I have to do a region change / reset to Brazil and the necessary codes should be provided by HP Support. Wait for your instructions,

Thanks in advance.

Felipe 

[Garp_senchau · Accepted solution]

@Frebelli, Welcome to HP Support Community!  

  

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.  

Take care and have a good day. 

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