HP 61 Black print cartridge not recognized

[Amye13]

• I installed a brand new HP 61 black printer cartridge into my HP Envy 5535 all in one printer and the printer immediately identified the cartridge as being not recognized and told me to install a valid HP cartridge. Unfortunately, I purchased just this cartridge at a local retail store in October 2022.  According to the box, the warranty on this product ends in February 2024. I would like to exchange this for a working non-defective cartridge.

[Nal_NR]

Hi @Amye13 

Welcome to the HP Support Community.

I'd like to help!

Update the Firmware by selecting the current OS. 

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Check the ink cartridge numbers

Make sure the cartridge model numbers match your printer and country/region.

1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

2. Look at the cartridge labels.

   • Printers enrolled in HP Instant Ink: The cartridges should be marked Instant Ink. The numbers on Instant Ink cartridges are different from standard cartridges and the cartridges may be larger. Your printer is designed to work with the cartridges shipped to you by HP Instant Ink. If you see a Cartridge cannot be used until printer is enrolled message, go to Solve problems with Instant Ink cartridges and enrolled printers for more information.

   • Printers NOT enrolled in HP Instant Ink: Go to the HP Store to make sure that the cartridges are compatible. Your printer must be enrolled in Instant Ink to use Instant Ink cartridges.

3. Replace any incompatible cartridges.

   NOTE: 

   HP+ printers require Original HP cartridges.

Reset the printer

Reset the printer to recover from printer errors or failures.

1. If your printer has a rechargeable battery, remove it.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

6. Turn on the printer to complete the reset.

Click here for the remaining steps and see how it goes. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Amye13]

hi… I appreciate your advice. I did attempt to do a some additional troubleshooting. However, it did not resolve the problem I’m having. It truly appears that there is something wrong with the printer cartridge. I have attached some pictures to hopefully illustrate this problem more clearly.