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‎02-22-2024 05:29 PM

HP Recommended
Product: HP Deskjet 3510 e-All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

Several months ago my Deskjet 3510 suddenly started saying the black cartridge was "incompatible." I have purchased and tried over a dozen of these, from Staples, a reputable retailer. I have bought them as pairs with 61 color cartridge, which works fine, so I can print in single-cartridge mode. But I have checked firmware and done all HP's recommended troubleshooting, so this is very frustrating. I wasted a lot of money on those cartridges! Any suggestions here?

JMG

Category:
1 REPLY 1

‎02-22-2024 06:18 PM

HP Recommended

And now, after trying to reinstall the printer, my HP Elitebook 840 reports that the printer has no ink at all - even though the printer itself says the color cartridge is over half full. Plus, my Apple iPad has no trouble connecting to this printer and outputting in single-cartridge mode. This is crazy.

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